Ranting Apology

Sorry for my ranting the last two posts. When you pay for a product/service you would hope it would work. Right?

I have been frustrated because I can't get items posted etc. if my Internet isn't working correctly, it wastes LOTS of time. Calling wastes lots of time, I spent my fair share on hold today as well. So yesterday I took the day off and had lunch with my Aunt Cindy. I do have to say from my conversation today the rep said the comment left on this blog wasn't legit, not that Comcast reps don't lie...

So without further complaining I thought I would say ENJOY your weekend!

Now I need to get back to work as I have a lot to do before next weekend.

Comcast Sucks

Please see my post yesterday! And read the nice comment from Mark Casem at Comcast. First I would like to ask "Why the hell would I give you my account info?" "Your vague information is sketchy and from checking you out online, if you actually do work for Comcast no one seems to think you helped much." Second, maybe Comcast should work on their firsthand customer service instead of having "employees" apologize after the fact. After you tick people off, after you provide shoddy service and DONT fix it!

After Comcast supposedly fixed our problem my Internet went out 3 times last night, for all I know it might have gone out more but I had to sleep. This morning it worked but I was gone all day and not able to monitor it.

I plan on wasting my day again tomorrow and complaining again. Mark if you are reading this TWO of my neighbors bills were dropped for this month due to the service and I can barely get my call answered. Apparently my 4 nasty calls were not nasty enough to get treated like a paying customer. After wasting my time calling "your" company I am going to check into other options! And I would appreciate you not interrupting my husband at work trying to sell him more options while you haven't fixed the problem!

Also after going behind my back yard and checking Comcast's cables....they are not buried in the ground and some look like they have been chewed on and are hanging on some of the neighbors fences. My next step is to call the City because that can't be up to code and your lines are on their property. By the way several of our neighbors are communicating and are doing the same since you at "Comcast" can't seem to get your stories straight and not give each of us different bogus stories. Maybe you need to learn how to communicate!

For those of you that read my blog, sorry for the continued ranting!

Technical Issues

Yesterday I was blowing steam out my head....due to Comcast! They have the WORST customer service I have ever dealt with hands down. I hate to say it but I had to act like my dad on the phone and that is NEVER a good thing.

1)Internet has been spotty for about 2 weeks, come to find out the power company accidentally cut the line and Comcast just did a temporary fix which is not working.
3)Their box for the neighborhood is in our backyard, I have now had FIVE different service techs knock on my door the last few days to go in the backyard. Apparently I am not the only one having issues.
4)We have had an account with Comcast in 4 states now and apparently I can't take care of anything since its Colin's account. (I have had to call in the past many times and never had this issue). So I had to interrupt Colin and have him call.
5)They have an automated system that basically runs tests on your connection but will not let you talk with a human until you have been on the line almost 10 minutes.
6)They were supposed to be transferring me to a service tech and transferred me to someones house so I had to go through the stupid system again. That nice gentleman chewed me out for calling....
7)When I called Comcast back AGAIN they told me I must have transferred myself, they would not do that. My question is how do you transfer yourself? I didn't even get a "I'm sorry"!
8)They will not admit that there is an issue on their side, they told me most likely it was an issue on my side and I would have to pay a service fee....they sidestepped the issue when I said I have had 4 techs knock on my door for other neighbors.

There are NO other Internet options in our area! I am about ready to go get a Verizon wireless card and have slower Internet so I don't have to put up with this crap!

Sorry for the rant! We have Direct TV for our cable and when I call them I usually get a person on the phone the first or second ring. That is so nice.