Wednesday, September 8, 2010

Technical Issues

Yesterday I was blowing steam out my head....due to Comcast! They have the WORST customer service I have ever dealt with hands down. I hate to say it but I had to act like my dad on the phone and that is NEVER a good thing.

1)Internet has been spotty for about 2 weeks, come to find out the power company accidentally cut the line and Comcast just did a temporary fix which is not working.
3)Their box for the neighborhood is in our backyard, I have now had FIVE different service techs knock on my door the last few days to go in the backyard. Apparently I am not the only one having issues.
4)We have had an account with Comcast in 4 states now and apparently I can't take care of anything since its Colin's account. (I have had to call in the past many times and never had this issue). So I had to interrupt Colin and have him call.
5)They have an automated system that basically runs tests on your connection but will not let you talk with a human until you have been on the line almost 10 minutes.
6)They were supposed to be transferring me to a service tech and transferred me to someones house so I had to go through the stupid system again. That nice gentleman chewed me out for calling....
7)When I called Comcast back AGAIN they told me I must have transferred myself, they would not do that. My question is how do you transfer yourself? I didn't even get a "I'm sorry"!
8)They will not admit that there is an issue on their side, they told me most likely it was an issue on my side and I would have to pay a service fee....they sidestepped the issue when I said I have had 4 techs knock on my door for other neighbors.

There are NO other Internet options in our area! I am about ready to go get a Verizon wireless card and have slower Internet so I don't have to put up with this crap!

Sorry for the rant! We have Direct TV for our cable and when I call them I usually get a person on the phone the first or second ring. That is so nice.


ComcastCares1 said...

Hi Kerrie - I work for Comcast. Shoot our team an email, include your account info and a link to this page. We will make sure this is addressed.

I really am sorry for the poor experience.

Mark Casem
Comcast Corp.
National Customer Operations

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